Everwood Farm Supply is a stocking merchant and products are available for "Will Call" pick up, or FOB CI (Carrier Insured) shipment by UPS, USPS, or FedEx (by request) and usually with same day shipment if orders can be processed before noon. Exceptions are sensitive products, IE: Items that typically ship to you directly from a Livestock producer such as Beneficial Insects (see below for more detail). Of course, we will notify you expediently with your scheduled shipment date, and/or if there is any delay expected in processing or shipping your order.
If you are placing a "Will Call" order, or would like a written estimate for shipping costs, we have created a custom option at Check Out called "Special Handling." This option is available on the checkout screen (EXAMPLE PAGE) located under the PayPal and Credit Card Options, and flags our attention to prepare your order for Will Call pickup, or to respond to other instruction left in the "Comments Box." Please note: No financial transaction occurs when using the Special Handling option at checkout.
Everwood Farm Supply ships within the Domestic USA; restrictions apply to Hawaii and Alaska:
Also helpful to know:
Operations will be effected by our shippers observance of these additional holidays. This information is subject to change without notice:
This is an overview of the basic principles that we employ with regards to shipping. If you have any questions please Contact Us
For Will Call pickup:
With the exception of *Beneficial Insects*, most products are available for Will Call pickup. Payment is made when you pickup your order.
Please make sure to provide a VALID phone number so we can contact you if there are any exceptions.
For seasonal Will Call hours, see our "Contact Us" page.
*Beneficial Insects* - Will Call is available, but requires a Commercial Account. See our "Contact Us" page.
Please keep in Mind that you are are shipping (any and all) products under the shippers "Terms of Service" (TOS). For example, we often receive customers shipping instructions in the "Comments" box that put us in conflict with the "TOS" within which we must operate for USPS, FedEx, UPS, etc. This can cause delays in processing your order until we can clarify the matter with you.
In order to receive the best service available, please review the information provided by these shippers. Operations will also be effected by our shippers observance of these listed holidays (this information is subject to change without notice):
When we cut your shipping ticket with any shipper, IE: UPS, USPS, etc, a tracking notification will be sent directly from that shipper to your email address. This will show the exact shipping address where your package will be delivered. Always double check this information for accuracy and let us know immediatly if any changes need to be made.
When your order arrives, please check it against the packing slip. You must notify us immediately of any shortages or damage. All products are shipped FOB, Carrier Insured (CI);
If a product has been lost or damaged in transit, you must file a Claim with the shipper (there will be a link on the shippers tracking page for this purpose), and notify us within 24 hours of the Carriers recorded delivery. For damaged goods, the Carrier will typically schedule an appointment to inspect the shipment within 24 hours.
Primarily for LTL freight shipments: Do Not sign for your shipment until you have confirmed an identical count of boxes, bags, rolls, bundles, pails, etc. and have checked very carefully for apparent and/or concealed damage. We cannot assist you and will not accept any responsibility for missing and/or damaged items unless you note a count discrepancy and/or identify damage on the bill of lading at the time of delivery!
This applies to most producers. On each product page there will be a "Shipping" tab or "Please Read" pop up box with detailed shipping info for that producer.
From Koppert; ships on Tuesday (by Next Day or 2nd Day when conditions allow), and Thursday (by Next Day Only). Typical Cut-Off times
From Domestic producers; typically ship on Monday through Wednesday from the West Coast
Shipping during Holidays or Adverse Weather Conditions: Be careful when and how you ship!
A VALID telephone number is required for shipment of Live Beneficial Insects and Nematodes
A VALID shipping address: When shipping by UPS, we cannot ship to a PO Box. A Physical street address is required (some exceptions).
Changing or Canceling Orders: Please notify us by phone (503-390-2637) one hour prior to the "cut off" time if you wish to change or cancel your order. Once submitted to the livestock producer, orders cannot be canceled.
Please order as early as possible. We often get "slammed" with last minute orders, and we may not be able to process your order before the closing bell.
For delivery of Livestock Shipments: Viability can only be guaranteed when shipped using a Next Day method (with AM delivery when conditions require), and someone is available in person to accept and inspect the Livestock Shipment immediately upon delivery. If the delivery driver is instructed to leave a package in a cool, safe place for a short period of time, viability should not be compromised but cannot be guaranteed. If no one is available and no instructions have been left, viability may be compromised and will not be guaranteed. Based on the above, the best address to use is often a work address, or commercial address such as a UPS Access Point, or Ace or Truce Value Hardware store, etc.
If you suspect a viability problem, you must contact us upon receipt, on the day of delivery for a replacement or return.
Individual items weighing less than 40 lb are generally "combinable", i.e.. they can be combined and shipped together in boxes weighing up to 68 lbs. (over 70 lbs, UPS Ground rates are significantly more expensive). Items weighing over 40 - 50 lbs. usually ship alone to avoid damage to other products. If your combinable items total is 68 lb or less, they will usually fit in a single box. If your combinable items total more than 68 lb, they will have to ship in more than one box. For example, if the total of your combinable items is 100 lb, the cost will typically be estimated for a 68 lb box and a 32 lb box (if that was a workable combination).
Individual items that already come in their own packaging, or are too long or too big to be boxed up with other items, or weigh over 40 lbs. are usually not combinable. The shipping cost is estimated for each non-combinable item individually, then added to the cost of your other boxes
Be aware that for Air Freight, "dimensional weight" considerations may become a factor that could increase your shipping charges. With any parcel shipped via Air, the calculation for the "dimensional weight" of each box is determined by {(Length) * (Width) * (Height)} / 135 or 166 depending on dimensional girth. "Dimensional weight" will prevail if it exceeds actual weight.
If shipping charges exceed what the computer estimated based on actual weight, we will call first to obtain your authorization for the additional costs. We will never assume that you agree to pay these higher shipping charges.
Expect the following transit time for shipments:
Additional information on Time and Cost for shipping Small Packages by UPS can be found at:
If shipping charges exceed what the computer estimated based on actual weight, we will call first to obtain your authorization for the additional costs. We will never assume that you agree to pay these higher shipping charges.
LTL and Commercial Carrier (truck)
When shipping via truck to a residential address, be aware that you must be able to accommodate a semi-truck at your residence and, though the driver will typically assist you, it is actually your responsibility to unload it. In Residential areas, this is usually a "curb side" delivery.
Some suggestions for the best method to receive LTL freight:
Here are some examples of “commercial” rates for a small pallet (<= 500 lbs) from our warehouse in Salem Oregon to:
Minimum product purchase required to utilize LTL freight:
If you would like an estimate, I will need your zip code and city.
The secret to economical shipping is quite simple: The larger the order shipped the more cost-effective the “per unit” cost. We encourage you to co-op with your friends, family, and neighbors when making orders. To this end, we have created a program with a shipping option called Co-Op Shipping which, in principal, is quite simple:
For example:
Each Neighbor is charged at the pallet price for the Compost: a 10% savings. The savings on Shipping costs for the Combined Order would be another 20 to 30%. This equates to approximately 18 - 20% in savings for the Combined Order.
Some Restrictions Apply:
If you would like to set up a Co-Op shipping group, please Contact Us
You may, at checkout, submit your order using Special Handling.
No Financial Transaction occurs when using this method.
This method is typically used for:
The Special Handling Process:
It is unfortunate, although not without merit, that over 50% of our Soil and Water testing products have been deemed hazardous by the Department of Transportation (DOT). This leaves the chemical industry paying significant shipping charges in respect to an inexpensive (but highly technical) consumable product.
What makes it Hazardous?
The most common hazardous products contain Nitric acid, Hydrofluoric acid, Hydrochloric acid, and Sulfuric acid. Even products with trace amounts of these acids are considered hazardous.
Typical HazMat Fees:
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Beneficial Insects & Nematodes
ESS - Electrostatic Spraying Systems
Specials ...
Will Call & Shipping Information
